Privacy ~ Our Promise to You
"Privacy, Our Promise to You", describes in clear language how Expérience Authentique and TTI Canada protect the personal information you entrust to us.
Please review this publication carefully as we want you to know about our commitment to use and disclose your personal information responsibly and only to the extent necessary for the travel products and services we provide.
Expérience AuthentiqueExpérience Authentique has been serving clients since 2002 with the goal of offering customized vacations to the Southwest of France and Paris and other regions of France. In that capacity, the company acts either as a travel planner under the brand Expérience Authentique or as a travel agent under the brand Expérience Autentique at TTI, depending on clients' needs. For all travel services directly sourced and purchased in Canada , Expérience Authentique at TTI operates as a division of a licensed tour operator and travel agency, named TTI DufferinTravel. For services directly sourced and purchased from suppliers overseas, Expérience Authentique acts an intermediary between the client and French or Spanish licensed agencies. Such agencies operate their business as per the regulations defined in the travel act of their host country. In some situations Expérience Authentique directly sells travel planning services to clients.
At Expérience Authentique at TTI, we deal with a number of respected industry suppliers and third parties that may, during the course of their duties, have limited access to personal information we hold. These include airlines, railroads, cruise lines, tour operators, computer reservations system providers, and other travel-related vendors. We restrict their access to personal information we hold as much as is reasonably possible during the course of an assignment. We have their written assurances that they follow appropriate privacy principles in accordance with their own policies under Canada 's Personal Information Protection and Electronic Documents Act.
What is personal information?
Personal information identifies who you are.
Personal information only becomes known to us when you provide it to us, or when a third party books travel on your behalf, such as a family member or business colleague. Examples of personal information we collect include your full name, street address, e-mail address, telephone and fax numbers, date of birth, marital status, credit card information, passport or visa information, frequent flyer or loyalty program account numbers, health information (for travel insurance purposes) and other personal information necessary to identify you and your entitlement to the services we arrange.
Personal information also includes information about your travel experiences and preferences; for example, flight, hotel and car preferences, as well as your interests and expectations. We may use this information to keep you informed of topics of interest based on the information you provide.
Personal information allows us to get to know you better. Knowing you better helps us understand your travel needs, communicate effectively with you and provide you with the services and products you want.
When someone is accompanying you on travel purchased through us, we may collect personal information about that individual. You should obtain the consent of individuals travelling with you prior to providing us with their full names, contact numbers, e-mail addresses and travel preferences, as they will be unable to access our systems to view or change information you provide on their behalf.
Collecting, using and disclosing your personal information.
We collect, use and disclose personal information to fulfill our service obligations. Collecting personal information allows us to make and secure reservations, issue transportation documents and vouchers, and to provide travel suppliers with information to complete the necessary purchasing arrangements for a wide array of travel and tourism products.
Besides letting us know who you are, you personal information permits us to: (Identified Purposes)
If your personal information is not needed for any one of the above "Identified Purposes", we will not use or disclose it without obtaining additional consent from you.
How do we gather your personal information?
The collection, use and disclosure of your personal information depends on how you do business with us. For example, we may gather information based on booking or other forms filled out by you or over the telephone, by e-mail or during face-to-face interviews.
When you share your personal information with us.
If you provide personal information to us by any of the previously mentioned means, you do so on the understanding that your personal information may be used or disclosed for the Identified Purposes by Expérience Authentique at TTI Canada or our service providers. We will only share your personal information, as needed, with our service providers that perform certain services or functions on our behalf or as required by law.
Your knowledge and consent are required before we may collect, use or disclose you personal information, except when permitted by law.
Should we wish to use your personal information for a purpose not contemplated at the time of initial collection, such as additional services, products, or promotional offers that may be of interest to you, we may use your contact information, including your e-mail address, to ask for your consent to use your personal information for the new purpose.
How do you provide us with your consent?
We accept any of the following as your consent for our existing use and future collection, use and disclosure of our personal information for the Identified Purposes.
Questionnaires, Contests and Surveys.
Personal information provided on questionnaires or surveys may be used to promote other travel products or services.
Occasionally, we may offer you an opportunity to participate in a contest. Information collected by us, when you participate in a contest, may include your full name, e-mail address and street address.
We may offer you an opportunity to participate in surveys regarding your travel experience with us. These surveys may be either mailed or e-mailed to you. You are under no obligation to respond to any survey and you may unsubscribe from receiving these surveys by following the unsubscribe instructions in any communication you receive. Information collected by us when you participate in a survey may include your full name, e-mail address and street address.
How to contact us.
For more information, to file a complaint, to make enquiries, or to opt out of all or parts of this Policy, please contact :
1 st point of contact:
2 nd point of contact:
If you have a complaint, we want to know about it.
This Policy is subject to any amendments which will be posted on our website and will also be available from Expérience Authentique at 416 760-9849.
Your Consent to Maintain and Use Personal Information
On January 1, 2004, the final stage of Canada 's Personal Information Protection and Electronic Documents Act (PIPEDA) came into effect for commercial businesses such as ours not heretofore included in earlier implementations of the Act. PIPEDA governs the way we collect, use and disclose your personal information.
Name (please print): ___________________________________________________
Name of Company: ___________________________________________________
My Signature: ____________________________________________________
I give my consent to my Travel Coordinator or Family Member -
Name of Designated Person(s):
My Signature: _____________________________________________________